PrintSpots - Support for Hotspot Service Administrators
Creating your Service
Setting up Print Delivery Station
Using Print Delivery Station to release print jobs
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Creating your Service
How do I create a Printing Service?
Go to the Solutions>Hotspots page and click the Get Started Now button, then follow the instructions. Complete instructions are available in the PrintSpots Quick Guide (PDF).
Is a Printing Service the same as Print Delivery Station?
No. The Printing Service is used to submit print jobs via a web browser. The PDS is used to release print jobs to printers in a secure way.
How do I set up PrinterOn to work with two computers?
Install the PDS desktop icon on the second computer only. See step 6, page 7 of the PrintSpots Quick Guide (PDF).
What file formats does the PrintSpot service support?
The service supports over 100 file types. Formats include:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- Adobe PDF
- TIFF
- Fax
For a complete list of supported file formats, see the File Formats list (PDF).
How do I restrict use of my Service?
Go to your service management page at www.printeron.net (click the Manage my Service link on the home page). On your management page, under your service, click "Hide PrintSpot". This will hide your web pages from PrintSpot searches.
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Setting up Print Delivery Station
How do I install Print Delivery Station?
To download and install PDS and additional print delivery components such as the desktop shortcut and Print Valet software (for job release via external keypad), you can either log in and go to your Management page, or go directly to the PDS Download page.
The hard drive was replaced on the computer running PDS. How do I get PrinterOn working again?
Follow the instructions on pages 6-12 of the PrintSpots Quick Guide (PDF).
How do I access the Print Delivery Station?
Login to the Administrator account, click Start>Programs>Print Delivery Station, then double-click the PDS icon in the system tray.
How do I install the PDS Desktop Icon?
See step 6, page 7 of the PrintSpots Quick Guide (PDF).
Why doesn't the PDS Desktop Icon appear?
Users must completely Log off an account and then log in again to see the desktop icon. Switching users will cause the desktop icon to disappear.
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Using Print Delivery Station to release print jobs
How do I access print jobs?
From the PDS computer, type one of the following in the address line of your Internet
browser:
- http://127.0.0.1:8181
- http://localhost:8181
- http://dns.name:8181 (where dns.name is substituted for the actual dns name for
your computer on the network)
Administrators may also open the Queue Monitor directly, by choosing Start>Programs>Print Delivery Station. Then double clicking on Print Delivery Station Icon in the System tray (bottom right corner of screen). When the GUI appears, click on the “Monitor” button, then select print job to release or delete.
How do I restart PDS if it appears to have stopped unexpectedly?
Open the PDS console (Start>Programs>Print Delivery Station) on the computer where PDS is installed, then check the Start button.
If the application does not start, reboot the computer. If it still does not start, contact Customer Support.
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What is the difference between an Administrator and an Operator?
Operators and Administrators have the same privileges and can review and manually print, pause and delete print jobs for all of the printers attached to PDS.
Can I add multiple Administrators and Operators for PDS?
Yes. To add new administrators or operators select the Users tab under Advanced settings of the PDS Settings window (Start>Programs>Print Delivery Station>Settings>Advanced>Users).
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If a user is unable to release his print job, can I release it for him?
As an administrator/operator, you can use one of the following pieces of information to release a print job for a user:
- Email address (entered when printing)
- Other user information (entered when printing)
- Print job reference number (displayed after printing)
For security reasons the user should provide one of these to the PDS administrator/operator to verify that the user is responsible for the print job. (For releasing print jobs see, How do I access print jobs?)
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How do I know PDS is running?
To check if PDS is running, open the PDS console (Start>Programs>Print Delivery Station). "Start" should be selected and the lines in the graphic should be animated. If the lines are flat, the service is stopped and must be restarted.
How do I delete a print job?
Only Administrators and Operators of the PDS can delete print jobs. To delete a print job, log in as an Operator to the PDS Privacy Release web pages. Then select the print job to be deleted by placing a check mark next to it, and press the “delete” button. (For releasing print jobs see, How do I access print jobs?)
You can also use the PDS Queue Monitor to delete print jobs (Start>Programs>Print Delivery Station>Monitor).
How long do print jobs sit in the queue?
This can range from 1 to 168 hours, and is configurable by the Administrator of PDS.
You can change the Purge Abandoned job interval setting in the Processing tab under Advanced Settings (Start>Programs>Print Delivery Station>Settings>Advanced>Processing).
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If a print job has been sitting in the queue longer than the purge time interval can I still print the document?
No. The job will need to be re-submitted. See How long do print jobs sit in the queue?
How do I access the PDS from a different computer on the network?
In the address line of Internet Explorer, enter the IP address of the computer, which has the PDS installed. For example http://192.168.0.21:8181 (8181 is the port number which is used to communicate with the PDS).
What is the difference between Manual Mode and Automatic Mode within the Print Queue Manager window?
The Print Mode determines how PDS handles print jobs.
- In Manual Mode (the default), print jobs are spooled and must be released by a user or administrator.
- In Automatic Mode, print jobs are printed as soon as they arrive*. Automatic mode is not recommended for public environments, since this may breach a user's privacy if their document is retrieved by someone else.
* For Printers set with a set Privacy Mode (other than None), print jobs are held even in Automatic Mode. A user or administrator with the required credentials must release them. For details, see the Print Delivery Station Quick Guide (PDF).
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How do I prevent users from making changes to the PDS settings if it is installed on a computer they have access to?
The easiest way to solve this problem is to enable the GUI password on the Security tab found in the Advanced Settings of PDS (Start>Programs>Print Delivery Station>Settings>Advanced>Security).
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